Our Commitment to Sustainability
At Klaxiothral, we are dedicated to promoting sustainable fashion practices. Our return policy reflects this commitment by balancing customer satisfaction with environmental responsibility. We aim to minimize waste and carbon emissions associated with returns while ensuring you're completely satisfied with your eco-friendly purchases.
Return Eligibility
We accept returns on sustainable fashion products under the following conditions:
- Items must be returned within 30 days of delivery date
- Products must be unworn, unwashed, and with all original tags attached
- Items must be in their original packaging where applicable
- Proof of purchase must be provided (order confirmation or receipt)
For hygiene reasons, we cannot accept returns on:
- Underwear and swimwear (unless faulty)
- Face masks and personal care items
- Earrings and body jewelry
Eco-Friendly Return Process
To reduce our environmental footprint, we encourage carbon-neutral returns by:
- Reusing original packaging for return shipments
- Offering carbon-offset shipping options
- Providing drop-off locations at partner stores in major Irish cities
Return Process
To initiate a return:
- Contact our customer service team at info@klaxiothral.world with your order number and reason for return
- We'll send you a return authorization and instructions within 1-2 business days
- Package your item(s) securely, preferably in the original packaging
- Ship your return using our recommended eco-friendly shipping method or drop off at a partner location
- Once received and inspected, we'll process your refund within 5-7 business days
Refunds and Exchanges
Upon receipt and approval of your return:
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable unless the return is due to our error
- Exchanges are available for size or color variations (subject to availability)
- Store credit options are available and valid for 12 months from issue date
Please note that refunds can take 3-5 business days to appear on your account after processing, depending on your financial institution.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 7 days of receiving your order
- Provide clear photos of the damage or defect
- We'll arrange a replacement or full refund including return shipping costs
Quality issues should be reported promptly to ensure we can address them with our sustainable brand partners.
Our Sustainability Commitment
Returned items are never discarded or destroyed. Depending on condition, returned products are:
- Inspected and restocked if in perfect condition
- Offered at a discount in our "Pre-Loved" collection if gently used
- Donated to our partner charities if not resellable
- Recycled through our textile recycling program as a last resort
Contact Us
If you have any questions about our return policy, please contact us:
- By email: info@klaxiothral.world
- By phone: +35361423444 (Monday to Friday, 9am - 5pm IST)
- By mail: Apartment 2, Upper Castle Street, Childers Rd, Singland, Limerick, Ireland